I pledge outstanding customer service and fast response to all orders and questions; always within 24 hours. In addition, I guarantee the authenticity of each of my items! I carefully research and photograph every item and guarantee each one.
I want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy.
If you are not pleased with your purchase or not as described, simply contact the me by email within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less shipping fees paid. I will acknowledge your return request within 3 days.
You will ship the item back to the me within 3 days of my acknowledgement . If you are returning the item because you just don't want it there is a 10% restocking fee.
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise .
After I verify the returned item is as originally sent, I will issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via money order to a buyer, I will send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Damaged Item Procedure
Please do not return items damaged in shipment, as doing so will void the original shipping insurance.
Damage claims can only be made on items shipped with insurance.
All shipments will be insured unless declined by the buyer. I shall determine if a buyer can choose to decline insurance on the shipment of an item. If a buyer requests that an item not be shipped insured I am not responsible for replacement cost if the item is lost or damaged in shipping.
To begin the process, please contact me via email to let me know the item was damaged in shipping.
Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
In the event that you, the recipient, files the claim, I will provide you with the necessary insurance information.
For information on filing a claim through the following carriers, visit:*
United States Postal Service: http://www.usps.com
United Parcel Service: http://www.ups.com
Federal Express: http://www.fedex.com